Terms & Conditions

Effective Date: June 20, 2026

Welcome to Magic Embroi ("Company", "we", "our", "us"). These Terms & Conditions govern your use of magicembroi.com ("Website") and the purchase of products and services offered through the Website.

By accessing, browsing, registering, or placing an order on our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. Company Information

Business Name: Magic Embroi
Website: magicembroi.com
Email: magicembroi@gmail.com

2. Eligibility

By using this Website, you represent and warrant that:

• You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into binding contracts under applicable Indian laws.

• The information provided by you is accurate, complete, and current.

3. Products & Services

Magic Embroi specializes in:

• Custom embroidery services

• Personalized apparel

• Embroidered patches

• Customized gifts

• Corporate branding embroidery

• Textile decoration services

• Related products and accessories

All product images are for illustrative purposes only. Due to screen settings, embroidery techniques, fabric texture, thread colors, and customization processes, actual products may vary slightly from displayed images.

4. Custom Orders

Custom and personalized products are created according to customer specifications.

By placing a custom order, you confirm that:

• All designs, names, logos, text, and artwork submitted are accurate.

• You have the necessary rights, permissions, or licenses to use submitted content.

• You understand that minor variations may occur during embroidery production.

Magic Embroi shall not be liable for errors approved by the customer during the design approval process.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR) and inclusive or exclusive of applicable taxes as specified.

We reserve the right to:

• Modify product pricing without prior notice.

• Correct pricing errors or inaccuracies.

• Cancel orders arising from incorrect pricing, technical issues, or system errors.

6. Orders & Acceptance

Your order constitutes an offer to purchase products from Magic Embroi.

We reserve the right to:

• Accept or reject any order.

• Request additional information for verification.

• Cancel orders suspected of fraud or unauthorized activity.

• Refuse service at our sole discretion.

Order confirmation emails do not constitute final acceptance of an order.

7. Payment Terms

We accept payments through approved payment gateways and methods available on the Website.

By making a payment, you represent that:

• The payment method belongs to you or you are authorized to use it.

• Payment information provided is accurate and complete.

Magic Embroi is not responsible for payment failures caused by banks, payment gateways, or third-party service providers.

8. Production & Processing Time

Customized embroidery products require production time before dispatch.

Estimated production timelines are provided for guidance only and may vary due to:

• Order volume

• Design complexity

• Material availability

• Technical issues

• Force majeure events

Delays shall not automatically entitle customers to compensation unless otherwise required by law.

9. Shipping & Delivery

We strive to deliver products within the estimated timeframe.

However, delivery dates are estimates and not guaranteed.

Magic Embroi shall not be liable for delays caused by:

• Courier partners

• Weather conditions

• Government restrictions

• Natural disasters

• Strikes

• Other circumstances beyond our control

Risk and ownership of products pass to the customer upon successful delivery.

10. Returns, Replacements & Refunds

Customized Products

Due to the personalized nature of embroidery products, customized or personalized items are generally non-returnable and non-refundable unless:

• The product received is damaged.

• The wrong product was delivered.

• The product contains a manufacturing defect.

Standard Products

Eligible return requests must be submitted within the period stated in our Return & Refund Policy.

Customers may be required to provide:

• Order number

• Product photographs

• Unboxing evidence where applicable

Refunds, if approved, shall be processed to the original payment method within a reasonable period.

11. Intellectual Property Rights

All content on this Website including:

• Logos

• Trademarks

• Product designs

• Images

• Graphics

• Text

• Website layout

are the intellectual property of Magic Embroi or its licensors and are protected under applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or modification is strictly prohibited.

12. Customer Content

By submitting artwork, logos, designs, text, photographs, or other content, you grant Magic Embroi a limited license to use such content solely for fulfilling your order.

You warrant that:

• The content does not infringe any third-party rights.

• The content is lawful and non-offensive.

• You own or are authorized to use the content.

You agree to indemnify Magic Embroi against any claims arising from customer-submitted content.

13. Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes.

• Attempt unauthorized access to systems.

• Upload malicious software or harmful code.

• Engage in fraudulent transactions.

• Violate intellectual property rights.

• Interfere with Website operations.

We reserve the right to terminate access for violations of these Terms.

14. User Accounts

If account registration is available:

• You are responsible for maintaining account confidentiality.

• You are responsible for all activities under your account.

• You must immediately notify us of unauthorized account access.

We reserve the right to suspend or terminate accounts at our discretion.

15. Promotional Offers

Promotional campaigns, discount codes, coupons, and special offers:

• May be modified or withdrawn without notice.

• Cannot be combined unless expressly stated.

• Are subject to additional terms where applicable.

16. Third-Party Services

Our Website may contain links to third-party websites or services.

Magic Embroi does not control and is not responsible for:

• Third-party content

• Privacy practices

• Products or services offered by third parties

Accessing third-party services is at your own risk.

17. Disclaimer of Warranties

The Website and products are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Magic Embroi disclaims all warranties, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy of information

We do not guarantee uninterrupted or error-free Website operation.

18. Limitation of Liability

To the fullest extent permitted by law, Magic Embroi shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental damages

• Loss of profits

• Business interruption

• Data loss

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

19. Indemnification

You agree to indemnify and hold harmless Magic Embroi, its owners, employees, affiliates, and partners from any claims, liabilities, losses, damages, or expenses arising from:

• Breach of these Terms

• Violation of applicable laws

• Infringement of third-party rights

• Misuse of the Website

20. Force Majeure

Magic Embroi shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including:

• Natural disasters

• Government actions

• Pandemic outbreaks

• Internet failures

• Transportation disruptions

• Labor disputes

21. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and use of information as described therein.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in India.

23. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

24. Modification of Terms

Magic Embroi reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of any updated Terms.

25. Contact Us

For any questions, complaints, or concerns regarding these Terms & Conditions, please contact:

Magic Embroi
Email: magicembroi@gmail.com

We will make reasonable efforts to respond to inquiries in a timely manner.