MagicEmbroi

Cancellation Policy

Cancellation Policy

Last Updated: June 2026

Welcome to Magic Embroi. We understand that customers may occasionally need to cancel an order. This Cancellation Policy outlines the terms and conditions for order cancellations on Magic Embroi.

Order Cancellation

Customers may request cancellation of an order before it has been processed, customized, packed, or shipped.

Once an order has been shipped, it cannot be cancelled and will be subject to our Return, Refund, or Exchange Policy (where applicable).

Cancellation Timeframe

Orders can be cancelled within 12 hours of placing the order or before order processing begins, whichever occurs first.

Since many of our products may involve embroidery, customization, or made-to-order production, processing may begin shortly after an order is placed.

Customized and Personalized Products

Orders for customized, personalized, embroidered, printed, or made-to-order products cannot be cancelled once production has started.

Customers are advised to carefully review all customization details, including:

  • Names

  • Logos

  • Designs

  • Sizes

  • Colors

  • Quantity

before confirming their order.

How to Request a Cancellation

To request an order cancellation, please contact us immediately with the following information:

  • Order Number

  • Customer Name

  • Registered Email Address

  • Reason for Cancellation

Send your cancellation request to:

Email: magicembroi@gmail.com

Our support team will review your request and confirm whether the cancellation is eligible.

Cancellation Approval

Cancellation requests are subject to verification and approval by Magic Embroi.

We reserve the right to reject cancellation requests if:

  • The order has already been processed.

  • Production or embroidery work has started.

  • The order has been packed for dispatch.

  • The order has already been shipped.

Refund for Cancelled Orders

If a cancellation request is approved:

  • The refund will be processed to the original payment method.

  • Refunds are generally initiated within 5-7 business days after cancellation approval.

  • Actual credit timelines may vary depending on banks, payment gateways, UPI providers, card issuers, or financial institutions.

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Cancellation is allowed before shipment.

  • Repeated cancellation of COD orders may result in restrictions on future COD purchases.

Cancellation by Magic Embroi

Magic Embroi reserves the right to cancel any order under circumstances including but not limited to:

  • Product unavailability.

  • Pricing errors.

  • Technical issues.

  • Suspected fraudulent transactions.

  • Incomplete customer information.

  • Regulatory or legal restrictions.

In such cases, customers will be notified and any prepaid amount will be refunded.

Changes to Orders

Customers wishing to modify an order (size, color, design, address, or customization details) should contact us immediately after placing the order.

Modification requests cannot be guaranteed once production or shipping processes have started.

Limitation of Liability

Magic Embroi shall not be liable for any indirect, incidental, or consequential losses arising from order cancellations, delays, or processing restrictions.

Contact Information

For cancellation-related queries, please contact:

Magic Embroi
Website: magicembroi.com
Email: magicembroi@gmail.com

Our customer support team will assist you as quickly as possible.

Thank you for shopping with Magic Embroi.