Exchange Policy

Last Updated: June 2026

Welcome to Magic Embroi. Customer satisfaction is our priority. Please read our Exchange Policy carefully before placing an order.

Exchange Policy

At Magic Embroi, we strive to deliver premium-quality embroidered apparel and customized products. If you receive a product with a manufacturing defect, wrong item, wrong size (if eligible), or damaged product, we offer an exchange subject to the terms below.

Eligible Exchange Requests

You may request an exchange if:

• You received a damaged product.

• You received an incorrect product.

• The product has a manufacturing defect.

• The delivered size is different from the size ordered.

• The exchange request is raised within 3 days of delivery.

Non-Eligible Exchange Requests

Exchange requests will not be accepted for:

• Customized or personalized products.

• Products damaged due to misuse, improper handling, or washing.

• Products returned without original tags, labels, or packaging.

• Products showing signs of use, wear, washing, or alteration.

• Minor color variations caused by screen display settings.

• Sale, clearance, or promotional items unless received damaged or defective.

Exchange Process

To request an exchange:

1. Email us at magicembroi@gmail.com within 3 days of receiving your order.

2. Mention your:

   • Order Number

   • Full Name

   • Contact Number

   • Reason for Exchange

3. Attach clear photos or videos of the product showing the issue.

4. Our team will review your request within 2-5 business days.

Once approved, we will provide further instructions for the exchange process.

Product Condition Requirements

To qualify for an exchange, products must:

• Be unused and unwashed.

• Be in original condition.

• Include all tags, labels, and original packaging.

• Be packed securely for return shipment.

Exchange Shipping

• If the exchange is approved due to our error (wrong item, defective item, damaged item), Magic Embroi will arrange or reimburse reasonable return shipping charges.

• For customer-requested size exchanges (where applicable), shipping charges may be borne by the customer.

Exchange Availability

All exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer:

• An alternative product of similar value, or

• Store credit for future purchases.

Quality Check

All exchanged products undergo a quality inspection before approval. Magic Embroi reserves the right to reject exchange requests that do not meet the conditions stated in this policy.

Cancellation of Exchange Request

Magic Embroi reserves the right to cancel an exchange request if:

• Required information is not provided.

• The product fails quality inspection.

• The request is made after the allowed exchange period.

Consumer Rights

This policy operates in accordance with applicable Indian consumer protection laws and the Consumer Protection (E-Commerce) Rules, 2020. Customers are encouraged to review product descriptions, size charts, and specifications before purchasing. Exchange and refund policies should be clearly disclosed by e-commerce sellers.

Contact Us

For any exchange-related queries, please contact:

Magic Embroi
Email: magicembroi@gmail.com
Website: magicembroi.com

We are committed to providing a smooth and transparent shopping experience for all our customers.