Privacy Policy

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact details: Your name, billing address, shipping address, phone number and email address.
• Payment information: Payment card information, transaction details, payment method, payment confirmation and other information required to process payments.
• Account information: Username, password, preferences and account settings, where account registration is available.
• Transaction information: Products you view, add to your cart, wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications: Information you provide when contacting us for customer support, order assistance or other inquiries.
• Device information: Information about your device, browser, network connection, IP address and other technical identifiers.
• Usage information: Information about how and when you interact with or navigate our website and Services.

2. How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us, submit a form or otherwise provide information.
• Automatically through our Services: Through cookies, pixels, analytics tools and similar technologies when you browse or use our website.
• From service providers: When third-party providers collect or process information on our behalf to provide services such as payment processing, shipping, analytics or customer support.
• From partners and third parties: Where permitted by applicable law and necessary to provide or improve our Services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing and improving our Services: To process orders and payments, fulfill purchases, arrange shipping, process returns and exchanges, provide customer support and improve your shopping experience.
• Marketing and advertising: To send promotional communications where permitted and to provide relevant advertisements and offers.
• Security and fraud prevention: To protect our website, customers and business from fraudulent, unauthorized or potentially harmful activities.
• Communicating with you: To respond to inquiries, provide order updates, customer support and other service-related communications.
• Legal and regulatory purposes: To comply with applicable laws, legal requests and lawful government requirements and to enforce our policies.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our Services.

• Shopify and service providers: Including payment processors, shipping and fulfillment providers, hosting providers, analytics services, customer support providers and technology providers.
• Marketing and advertising partners: Where permitted by applicable law and where necessary to provide marketing or advertising services.
• Third parties at your direction: When you request or authorize us to share information with a third party.
• Legal and regulatory authorities: Where required by applicable law, legal process or a valid government request.
• Business transactions: In connection with a merger, acquisition, restructuring, sale of assets or similar business transaction.

5. Relationship with Shopify

Our online store is hosted on Shopify. Shopify provides the technology that allows us to offer our online store, process transactions and provide our Services.

Information submitted through our website may be processed by Shopify and its service providers in order to provide and improve the Services.

Shopify may process personal information in accordance with its own privacy practices. For more information about how Shopify handles personal information, please review Shopify's privacy policy.

View Shopify Privacy Policy

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember your preferences, understand website usage and improve your shopping experience.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some features of the website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies and terms of any third-party website you visit.

8. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

9. Security and Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our Services, process transactions, comply with legal obligations, resolve disputes and enforce our agreements.

10. Your Rights and Choices

Depending on applicable law and where you live, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to personal information we hold about you.
• Right to Delete: Request deletion of personal information where legally permitted.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Data Portability: Request a copy of your personal information in certain circumstances.
• Marketing Preferences: You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing communications.

We may need to verify your identity before processing certain requests. Some rights may be limited or subject to applicable legal requirements.

To exercise your rights, please contact us using the contact details provided below.

11. Complaints

If you have any concerns or complaints regarding how we collect, use or process your personal information, please contact us using the details provided below.

We will review your concern and make reasonable efforts to respond and address the matter in accordance with applicable law.

12. International Transfers

Your personal information may be transferred, stored or processed outside India by Shopify or other service providers that assist us in providing our Services.

Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred across borders.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements or other operational reasons.

Any updated version will be posted on this website with a revised "Last updated" date.